The Gluthanex refund and return policy applies to retail and wholesale customers in certain instances henceforth. These terms applies to all Gluthanex products.

  • Gluthanex products produce different results for different people and Gluthanex does not guarantee specific results nor offer a moneyback guarantee.
  • The customer is responsible for all return shipping costs.
  • To receive a full refund all items must be postmark within 30 days of the ship date and must be in an unopened or new condition. A traceable shipping method must be used. Gluthanex  is not liable for the shipping cost or return item or any return shipments that may be lost in return shipping process.
  • To receive a replacement or incomplete broken damaged or defective items the customer must report the matter within 60 days from the date of delivery and incomplete or defective item must be made available for inspection if requested.
  • Refuse orders are defined as orders that are refused upon delivery, marked return to sender, undeliverable, or that have an insufficient address. Every refused order is assigned a $15 refusal fee that is deducted from the refund. refusal fees are applied to orders to offset return shipping costs and return processing charges. Refuse orders could take up to 90 days to reach our return processing center and are not guaranteed a refund.
  • Returning an order to Gluthanex will not automatically cancel my monthly or AutoShip orders. AutoShip orders can be canceled through the customers online account at Gluthanex.com by submitting at ticket. All auto shipment changes must be completed at least two business days prior to the next auto shipment process date.
  • If only a portion of the stock package is return the full value of the items kept will be deducted from the refund on the return order and all Bonus volume for the items return will be deducted.
  • Once the return order is received and inspected at the return plus extensor usually takes 10 business days a refund will be processed to the credit card used to purchase the order. Depending on the credit card company it may take an additional 2 to 10 days after a refund and apply for monies to post to the customers account.
  • All returns must be accompanied with the original or a copy of the original packaging slips.
  • If an item is returned that is not eligible for a refund you will be notified by customer support.
  • There will be a 15% restocking fee applied to all wholesale orders.
  • To exchange products customer can email customer support and submit a support ticket within 30 days of the delivery to specify which product they would like to return and which product they would like to purchase an exchange. Exchange orders should be placed prior to the customer returning their original items for refund to avoid interruption of their AutoShip service.
  • For additional information specific to wholesalers please login to your wholesale account and submit an inquiry ticket. 

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